Shipping policy

Shipping Policy

Order Processing Time
Orders are not shipped or delivered on weekends or holidays. During peak seasons or sales, processing times may be slightly longer.

Shipping Destinations
We ship worldwide. If you country does not appear please e-mail us.

Shipping Costs
Shipping costs are calculated at checkout based on the destination and weight of your order.

Delivery Time
Estimated delivery times are approximately:

• Within Europe: [5] to [15] business days
• To the US and UK: [5] to [15] business days
• International (outside Europe, US, and UK): [10] to [15] business days

Please note that delivery times are estimates and may vary depending on the carrier and your location.

Customs and Import Taxes
All customs duties and taxes are the responsibility of the customer.

Tracking
Once your order is shipped, you will receive an email with a tracking number so you can monitor your package until delivery.

Delayed or Missing Packages
If your package is delayed or missing, please contact us immediately at hello@pukatuka.com and we will assist you in tracking it down.

Returns & Exchanges
Please refer to our Return Policy for information on how to return or exchange items.